Dry Cleaning, Reforming and Repairs

In 1949, the Dry Cleaning, Reforming and Repairs After Sales opened at Pleasant Hill in the quonset hut at Pleasant Hill.  

One of the 6 key objectives of Fletcher Jones and Staff Pty Ltd was to provide an effective after sales service on a non-profit basis.  Fletcher Jones wanted to produce great quality garments that looked good but he also wanted to help his customers ensure they stayed looking good for as long they wanted to wear them.  

“The provision of an after-sales service was designed to demonstrate that we would remain interested in the appearance and performance of those garments for just as long as our customers wanted us to.”   Fletcher Jones

"In the late 1940s FJs was receiving complaints that their garments were shrinking with some dry cleaners and so we decided to set up our own dry cleaning factory in Warrnambool where we carried out dry cleaning, repairs and alterations on our customers' garments."  Lawson Ryan worked for 39.5 years for Fletcher Jones Dry Cleaning Department.  

The after sales service was an important part of the quality control process.  While garments were being dry cleaned, repaired or altered, staff noted what fittings, fabrics or other parts of the garments could be improved for quality and value. 

Dry Cleaning and Aftersales exterior, Pleasant Hill 1953.  Photo: Ralph Illidge
Staff in Dry Cleaning and Aftersales 1953. Photo Jones Family Collection
Marlene Rock, one of the many amazing invisible menders employed in the after sales department at FJs.  Photo: Jones Family Collection
Participate

Become a Part of the Fletcher Jones Story.

If you would like to share images, stories or anecdotes about Fletcher Jones, the man or the business, please contact the Project Coordinator, Julie Eagles, through this website or contact via the Save the Silver Ball and Fletcher’s Gardens Facebook Page.  

We'd also love your feedback about our website and your favourite stories.  You can also let us know if you think we've got anything wrong, misspelt or left out.